Top Health Systems trust Chapter to serve their patients

How do we help?

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When transitioning to Medicare

We reduce patient leakage by ensuring patients aging off of their commercial coverage find and enroll in best-fit Medicare plans that meet their ongoing care needs while maximizing benefits and savings.

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During Annual Enrollment 

During the Annual Enrollment Period, your patients are inundated with misleading Medicare Advantage advertisements. We partner with you to help them cut through the noise and ensure they find or remain on coverage that prioritizes their care continuity.

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After contract terminations or carrier disruptions

We help mitigate any carrier related care disruptions by working closely with managed care, patient financial services, and marketing teams to proactively engage affected patients and help them find optimal Medicare coverage.

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Chapter Partner Case Study: Carrier Terms

One of our leading health system partners (under NDA) had a payor exit select markets in 2024 and needed a compliant way to help thousands of impacted lives understand their Medicare options.

Key Results

92% connect to submit Rate

Patients were thrilled to know that Zoa Life had a resource to help them navigate the stressful process of ensuring they can continue to see their preferred providers. 

99% stayed in-network

As a testament to the unique care Zoa Life provides, almost all patients Chapter connected with chose to enroll in coverage that kept them in-network. 

4.5x higher conversion 

We were able to help retain 4.5x more patients affected by carrier terms compared to past outreach campaigns that didn't direct patients to a Medicare enrollment resource.  

Frequent Questions

How is Chapter different from other Medicare advisors?

Chapter is the only Medicare advisor with the data clarity and incentive structure to search across every single Medicare plan nationwide.

 

Chapter’s unbiased, patient-centric approach has been recognized by the National Council on Aging and led the US Senate to invite Chapter’s CEO to testify on improving the Medicare enrollment experience by eliminating deceptive marketing practices and improving data transparency.

 

Chapter has recently been recognized as a Forbes 2023 next Billion Dollar Startup and a Fortune Impact 20 company. Our world class investors include Addition Capital, Narya Ventures, Peter Thiel, Maverick Ventures, Susa Ventures, XYZ Ventures, Health 2047 of the American Medical Association, and many others.



How does Chapter make money?

Like other Medicare advisors, Chapter earns revenue from insurance carriers. Unlike other Medicare advisors, we recommend the best plan for your patients, regardless of whether it pays us commission. The compensation earned by our licensed Medicare advisors never varies based on the Medicare coverage recommended.

What types of plans does Chapter offer?

Chapter recommends all Medicare plans. This includes Medicare Supplement (Medigap) plans, Medicare Advantage (Part C) plans including Special Needs Plans, and Part D Prescription Drug plans. Chapter also helps patients to sign-up for Original Medicare (Parts A & B).

When is the best time to start a partnership?

Chapter can help your patients year round. We help patients as they transition to Medicare when they turn 65 or retire. Furthermore, our experience suggests that beginning a partnership well in advance of the Annual Enrollment Period substantially improves the impact we can have for your patients. Our team is also trained to help your patients identify Special Enrollment Periods that may be available throughout the year.

What types of health systems does Chapter work with?

Chapter works with health systems with both national and regional scale. We also work with a diverse group of healthcare providers today including primary care practice groups, specialty care providers, and academic medical centers. We tailor our partnership approach to the unique goals and needs of each organization.

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Chapter Partner Case Study: Zoa Life

Zoa Life is a national healthcare system with ~250,000 Medicare eligible patients. They partnered with Chapter to provide better Medicare navigation to their patients, ensuring preferred providers remain in network, prescriptions are covered with costs minimized, and other preferences were accounted for.
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Key Results

$2,400

average savings for patients who chose a plan with Chpter.

94%

retention rate for patients who enrolled with Chapter (compared to 50-60% for legacy e-brokers).

72

NPS for patients who worked with Chapter (compared to -12 for legacy e-brokers).

"Chapter's MultiCare representative made me feel like my best interests were being prioritized. Working with Rachela has been a breeze. She is extremely knowledgeable and answered all of our questions. Having her fill out the application for our Medigap coverage made it simple and headache free. We are very pleased to have Rachela and the rest of Chapter as a resource as we move through this new phase in our lives. Thank you."

CHAPTER MEMBER

"Very glad I called. I have a brain tumor and ran into an issue with my current policy and my neurosurgeon asked me to call Chapter. Bennett did a great job explaining and comparing my options against what I currently have and helped me make an informed decision. Not only did I get a better plan that saved me money most importantly I was able to get my treatment back on track."

CHAPTER MEMBER

"I'm newly enrolled in Medicare. Doug was fantastic in explaining and helping me find the right Medigap plan. He listened to my questions and was very knowledgeable in his answers helping me understand how the plan works. He was very nice. I had a positive experience talking with him."

CHAPTER MEMBER

"The Chapter representative was great. Her friendly, straight-forward and professional demeanor was enhanced by her obvious knowledge and expertise. She thoroughly assessed my information and particular individual needs. Her communication skills were much appreciated in a subject that is often overcomplicated and daunting to the public-at-large. I cannot overstate the quality of service I received. Thanks so much!"

CHAPTER MEMBER

Learn more

Complete the form to find out how Chapter can partner with you.
Memoir, Inc. d/b/a Chapter is a privately-owned, data and technology-enabled advisory that helps older Americans navigate retirement. Insurance agency services are provided by Chapter Advisory LLC, a licensed health insurance agency and wholly owned subsidiary of Memoir, Inc. In California, Chapter Advisory LLC does business as Chapter Insurance Services (Lic. No. 6003691). The information on this site has been developed for general informational and educational purposes.   Chapter and its affiliates are not connected with or endorsed by any government entity or the federal Medicare program. Chapter Advisory LLC represents Medicare Advantage HMO, PPO, and PFFS organizations and stand alone prescription drug plans that have a Medicare contract. Enrollment depends on the plan’s contract renewal. While we have a database of every Medicare plan nationwide and can help you to search among all plans, we have contracts with many but not all plans. As a result, we do not offer every plan available in your area. Currently we represent 43 organizations which offer 16,706 products in your area [nationwide]. That said, we search and recommend all plans, even those we don’t directly offer, and the number of carriers and plans we offer in your specific zip code may be different. Please contact Medicare.gov, 1-800-Medicare, or your local State Health Insurance Program (SHIP) to get information on all of your options.
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